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Documentation

This document describes how to set up and use the TeleVisit app and use the web portal to conduct virtual group activities with tablets. 

NOTE: The TeleVisit app cannot be used as a standalone app. It needs to connect to the server. Contact TeleVisit to create an account on the server so that you may proceed with using the system. 

ACCOUNT SETUP

  • You must first have an account. If not, please contact TeleVisit. 

  • Login to the web portal: http://villageradio.org/itvs-site/

  • Enter the User and Password that was provided to you by the TeleVisit administrator

  • Tap on MOTD and create a default message of the day

  • Tap on Photos and upload a few initial photos that will be used for the tablets

  • Tap on Events, create a Bingo event and a Video (Zoom) event

  • Tap on Schedule, create a test event to play at a time when you are ready to test the tablet

  • Tap on Groups, create a test group, eg. Test

  • Tap on Members, create at least one test member. The emails do not have to be valid as they are not checked. It is simply to ensure uniqueness among the users. For example, you can call a member “myorg.test1@nomail” which is not a valid email but it is OK


TABLET SETUP

  • Supported Android tablets

    • Samsung A9 ($150)

    • Lenovo M8 + charging stand ($130)

    • Most other standard Android phones or tablets will work, though we have not tested them. If you choose to use those tablets, please test thoroughly. 

  • Unsupported tablets

    • Amazon Fire: Amazon has its own modified version of Android which is not compatible with the TeleVisit app

  • Google Chromebooks are supposed to run Android apps, but we have not currently verified that it will work as not all Android apps work correctly on Chromebooks

  • Turn off the Lock Screen (this interferes with Zoom getting invoked)

    • Settings | Lock Screen

      • Select None for action (eg. Swipe) and PIN

  • Download the app from the Google Play Store

    • Search for itvs village (that’s the formal name of the app)

    • Download it

  • Move TeleVisit app to main screen

    • Swipe up from the bezel to see the system screen

    • Find the TeleVisit app

    • Touch and hold until the screen changes, move it towards the left and it will take you to the main screen

    • Let go of the icon, the app will be left on the main screen

  • Start the app

  • Touch and hold for 2 seconds the TeleVisit icon in the top left corner

  • Touch Settings 

  • Enter the User ID and password created for the member from the TeleVisit web portal

  • Restart the app

    • Go to the running apps screen (three horizontal lines or overlapping rectangles or square)

    • Swipe up on the TeleVisit app to terminate it

  • Touch the TeleVisit app to run it again

ZOOM SETUP

  • When scheduling a Zoom meeting, make sure that the video for the host and participants is ON (by default it is OFF). There is no way for participants to turn their own video on or off.

  • When it is time for the session, start the Zoom session, then copy/paste the Meeting ID and password into Notepad or other application

  • Remove spaces from the Meeting ID (this bug should have been fixed)

    TELEVISIT WEB PORTAL

    • Login to the web portal

    • Click on Today’s Events

    • When it is time to start the session, click on the test event

      • NOTE: you can only start the session at the scheduled time and not before

      • Hit the browser refresh button (it’s our bug and we’re working on it)

    • Enter the Zoom Meeting ID and password

    • Click Start

    • All tablets should now be joined into the Zoom meeting

    • You can’t do anything until the Zoom host ends the meeting which automatically terminates zoom on all the tablets and returns them to the picture mode